Refund policy

Return and Refund Policy:

Due to the complexities and high costs associated with international shipping, we have implemented a strict return and refund policy to ensure the sustainability of our business while maintaining customer satisfaction.

No Returns Policy

• All sales are final. We do not accept returns or exchanges unless the item you received is significantly damaged or defective upon arrival.

• Shipping Damages: If your item arrives damaged, please contact our customer service within 7 days of receiving your order. You will be required to provide photographic evidence of the damage for us to assess the situation.

• Exemptions: We only offer refunds or replacements for items that are severely damaged or defective. Minor imperfections, slight variations in color, or issues caused by misuse or mishandling do not qualify for a refund or return.

Refund Policy

• Refunds for Damaged Items: If a refund is approved due to severe damage, the refund will be processed to the original payment method within 10 business days after the assessment.

• No Refunds for Change of Mind: We do not offer refunds or exchanges for change of mind, incorrect purchases, or dissatisfaction with the product’s design or features.

• Shipping Costs: Please note that shipping costs are non-refundable under any circumstances.

Contact Us

If you believe you have received a severely damaged or defective item, please contact our customer service team at [redybeady@163.com ] within 7 days of receiving your order. Include your order number and clear photos of the issue to expedite the process.

Important: By purchasing from our store, you agree to this policy.

This policy is designed to protect your business from unnecessary returns and high shipping costs, while still offering protection to customers who receive severely damaged or defective products. Make sure to communicate this policy clearly on your website and during the checkout process to manage customer expectations.